# Contact Us
We value your feedback and are here to help with any questions about our unit conversion tools. Whether you need technical support, have suggestions for improvements, or want to report an issue, we're ready to assist.
## Quick Contact Options
### General Support
- **Response Time**: Within 24 hours on business days
- **Best For**: General questions, feature requests, feedback
- **Email**: [email protected]
### Technical Issues
- **Response Time**: Within 12 hours for critical issues
- **Best For**: Conversion errors, website problems, browser compatibility
- **Email**: [email protected]
### Business Inquiries
- **Response Time**: Within 48 hours
- **Best For**: Partnership opportunities, API access, commercial licensing
- **Email**: [email protected]
## Common Questions
### About Our Conversion Tools
**Q: How accurate are your conversions?**
A: Our conversions are based on internationally recognized standards and are accurate to 10 decimal places. All conversion factors are regularly verified against authoritative sources like NIST and BIPM.
**Q: Can I use your converters for professional work?**
A: Yes, our tools are suitable for professional use. However, for critical applications, we recommend verifying results with multiple sources as standard engineering practice.
**Q: Do you plan to add more conversion types?**
A: We continuously expand our converter collection based on user requests. Contact us with suggestions for new conversion tools you'd like to see.
### Technical Support
**Q: The converter isn't working properly. What should I do?**
A: Try refreshing the page first. If the issue persists, please contact our technical support with details about:
- Your browser type and version
- The specific converter having issues
- What you were trying to convert
- Any error messages you received
**Q: Can I use your tools offline?**
A: Currently, our tools require an internet connection. We're exploring offline capabilities for future versions.
**Q: Is there a mobile app available?**
A: Our website is fully mobile-optimized and works excellently on all devices. Native mobile apps are planned for future development.
## Feedback and Suggestions
### We Want to Hear From You
**Feature Requests**
- New conversion categories you'd like to see
- Additional units for existing converters
- Interface improvements or new functionality
- Educational content suggestions
**Bug Reports**
When reporting issues, please include:
- Detailed description of the problem
- Steps to reproduce the issue
- Your browser and device information
- Screenshots if applicable
**General Feedback**
- How do you use our conversion tools?
- What do you like most about our service?
- What could we improve?
- Success stories or use cases
## Educational and Academic Use
### For Educators
- **Classroom Integration**: Tips for using our tools in educational settings
- **Bulk Access**: Information about educational licensing
- **Custom Solutions**: Specialized tools for educational institutions
- **Resource Sharing**: Educational materials and lesson plans
### For Students
- **Assignment Help**: Guidance on using conversions correctly
- **Learning Resources**: Understanding measurement systems and units
- **Project Support**: Assistance with conversion-related projects
- **Study Materials**: Additional resources for measurement studies
## Business and Professional Inquiries
### Partnership Opportunities
- **API Integration**: Embedding our conversion tools in your applications
- **White-Label Solutions**: Custom-branded conversion tools
- **Data Licensing**: Access to our conversion databases
- **Bulk Services**: High-volume conversion needs
### Media and Press
- **Press Kits**: Information and resources for media coverage
- **Expert Commentary**: Measurement and conversion expertise
- **Company Information**: Background about our service and mission
- **Statistics**: Usage data and interesting conversion facts
## Response Time Expectations
### Standard Support (24-48 hours)
- General questions and feedback
- Feature requests and suggestions
- Account or service inquiries
- Educational and academic questions
### Priority Support (12-24 hours)
- Technical issues affecting tool functionality
- Accuracy concerns or calculation errors
- Browser compatibility problems
- Critical business inquiries
### Emergency Support (2-6 hours)
- Widespread service outages
- Security concerns
- Data protection issues
- Legal or compliance matters
## Follow-Up Process
### What Happens After You Contact Us
1. **Acknowledgment**: You'll receive an automated confirmation
2. **Review**: Our team reviews your inquiry within business hours
3. **Response**: Detailed response sent within promised timeframe
4. **Resolution**: We work with you until the issue is resolved
5. **Follow-up**: Optional feedback survey to improve our service
### Tracking Your Inquiry
- **Ticket Numbers**: Reference numbers for complex issues
- **Status Updates**: Regular updates on progress for ongoing issues
- **Resolution Confirmation**: Confirmation when issues are resolved
## Alternative Contact Methods
### Social Media
While we don't currently maintain social media accounts, we're considering platforms for future community engagement and support.
### Community Forum
We're planning to launch a community forum where users can:
- Share conversion tips and tricks
- Ask questions and help other users
- Suggest new features and improvements
- Discuss measurement standards and practices
### Newsletter
Sign up for our occasional newsletter to receive:
- Updates about new conversion tools
- Tips for accurate measurements
- Educational content about units and standards
- Service announcements and improvements
## Office Information
### Virtual Office
As a digital-first company, we operate primarily online to serve users globally. This allows us to:
- Provide 24/7 service availability
- Respond quickly to user needs
- Keep costs low to maintain free access
- Focus resources on tool development
### Business Hours
- **Standard Support**: Monday-Friday, 9 AM - 5 PM EST
- **Technical Support**: Monday-Sunday, 8 AM - 8 PM EST
- **Emergency Support**: 24/7 for critical issues
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Thank you for using Unit Converters. We appreciate your feedback and look forward to helping you with all your conversion needs!